How to Find the Right Commissary Provider

💭 Why This Question Comes Up

You’re ready to send your loved one money or a care pack — but every facility uses a different commissary provider. Unless you know exactly which one handles your facility, you’re basically guessing. Many families make the mistake of sending money through the wrong site, and getting that money back isn’t easy.

🌐 The Major Providers

Most U.S. jails and prisons partner with one of a few major companies. The names you’ll see most often include:

• Access Corrections – large national network handling deposits and care packs.
• TouchPay – widely used, especially in county jails.
• JPay – often linked to inmate tablets and messaging services.
• Securus – best known for phone calls and video visits, but also manages deposits for some facilities.

Each correctional facility signs its own contracts — sometimes even for different services. That’s why your provider may differ from someone else’s, even within the same state.

⚠️ Common Mistakes to Avoid

• Using the wrong provider: If you send funds to the wrong site, your loved one won’t receive them.
• Refund issues: Once funds are processed, refunds are difficult and service fees are rarely returned.
• Chargebacks: Disputing charges through your bank can get you permanently blocked from making future deposits.
• Guessing instead of checking: Always confirm your facility’s official provider before sending anything.

🔎 Find the Right Facility & Service

Not sure which commissary provider your facility uses? Don’t guess — verify. Use our Search Tool to instantly see the approved provider for commissary, phone, and care pack services. Just pick the state, select the facility, and get the right information in seconds.

👍 Bottom Line

Every facility partners with a specific commissary provider, and knowing which one handles yours is the key to making sure your loved one actually receives your support. Take a moment to confirm the official provider before sending funds — it’ll save you time, money, and frustration.