Frequently Asked Questions (FAQs)

  • Question: What services does Correctional Network offer?
  • Answer: CN offers bilingual service-finding assistance. Our service is an alternative for those who have difficulty finding service providers. 
  • Question: Why should I hire this service?
  • Answer: The U.S. prison system is very complex, many of our users hire our services because the information they require is not available online or is difficult to interpret. Our team of assistants offers a personalized service and answers any questions related to the process of communicating with your loved one detained in a US prison.
  • Question: Does CN have any relationship with the service providers?
  • Answer: No, CN has no relationship with the service providers.
  • Question: Does Correctional Network offers legal advice?
  • Answer: No, Correctional Network does not provide legal assistance or advice of any kind.
  • Question: Is there a charge for this service?
  • Answer: We apply a nominal fee to sustain our directory service. It’s important to note that this modest fee plays a vital role in supporting single mothers across Latin America who are dedicated to providing exceptional customer service to our users. Your contribution goes beyond our platform, making a positive impact on the lives of these hardworking individuals.
  • Question: What do I get by paying this fee?
  • Answer: Our agents will promptly match you with the ideal service provider in real time. You benefit from detailed profiles and a comprehensive guide for a seamless process.
  • Question: Do you offer customer service in Spanish?
  • Answer: Yes, all of our assistants are bilingual.
  • Question: Could you assist me in setting up an account over the phone?
  • Answer: We don’t facilitate the creation of accounts or accept payments over the phone.