Overview of Access Corrections

Access Corrections is a leading platform for managing
inmate communications and deposits across the United States. Part of the Keefe Group,
it provides secure systems for sending money, scheduling video calls, messaging, and even sending approved photos.

Families and friends can deposit funds online, by phone, or through kiosks at participating facilities.
Access Corrections partners with state and county correctional systems to ensure safe and streamlined
services for incarcerated individuals.

Recent Updates and Restorations

🛠️ Utah Services Back Online

The Utah Department of Corrections confirmed that, as of May 26, 2025, all Access Corrections
services were fully operational again after a temporary statewide outage. This includes deposits made via
website, phone, and kiosk systems. Some users may still experience minor delays in transaction histories or
phone deposits while final fixes are applied.

📞 New IVR Deposit System

Access Corrections recently introduced a new Interactive Voice Response (IVR) feature that allows
families to make deposits over the phone quickly and securely. This enhancement provides an additional way to
send funds when online or kiosk systems are not convenient or accessible.

🔧 Facility-Level Changes

Some facilities are adjusting which Access Corrections features they support. For example, Ocean County, NJ
officially ended its Secure Mail and photo services via Access Corrections, effective December 1.

Outages and Service Disruptions

In May 2025, both Wisconsin and Utah experienced major disruptions when
Access Corrections systems went offline. Families were temporarily unable to:

• Deposit money through the website or mobile app.
• Use kiosks at participating facilities.
• Make deposits by phone.

These outages caused significant stress for families relying on timely deposits for commissary purchases,
communication, and essential services. The system has since been restored, but the incident highlights
the importance of monitoring for official updates during downtime events.

Mobile App Feedback and Performance

The Access Corrections mobile app is available on both Android and iOS platforms:

• 📱 Google Play: Over 1 million downloads, rated 3.6 stars.
• 🍎 Apple App Store: Rated 2.5 stars, with frequent complaints about deposit issues.

Common user-reported problems include:

• Deposits not appearing in inmate accounts immediately.
• Transaction errors and unclear confirmation messages.
• Unexpected fees or difficulty obtaining refunds.
• App freezing or crashing during peak usage hours.

Access Corrections recommends updating to the latest app version and contacting their support team promptly
if issues arise.

Tips for Families & Loved Ones

• ✅ Always confirm you are using the official website:
  accesscorrections.com.
• ✅ Keep all deposit receipts and confirmation numbers.
• ✅ Try to make deposits during off-peak hours for better reliability.
• ✅ If a deposit fails, report it immediately to customer service.
• ✅ Monitor facility notices for service changes or temporary outages.

Conclusion

Access Corrections remains a vital tool for connecting families and inmates through secure deposits and
communication services. While recent outages caused disruptions in several states, the company has since
restored systems and introduced new features like IVR deposits to improve accessibility.

Families are encouraged to stay informed, use official channels, and plan ahead to ensure that funds and
services reach their loved ones without interruption.