📍 Overview
Access Corrections is a leading platform that allows families to send money to inmates, purchase commissary items, and manage inmate communication services such as phone calls and messaging.
With thousands of facilities across the United States relying on Access Corrections, any service interruption can create serious challenges for inmates and their loved ones.
Recently, Access Corrections faced a significant outage that affected multiple states, but services are now fully operational with exciting new updates.
⚠️ What Happened
In May 2025, Access Corrections experienced a widespread service disruption in Utah and Wisconsin.
During this outage, families were unable to:
- Make deposits through the website or mobile app.
- Use kiosks inside facilities.
- Complete phone-based transactions.
These disruptions impacted many inmates who rely on Access Corrections for essential purchases like food, hygiene products, and communication services.
✅ Service Restored
According to official statements from the Utah Department of Corrections and Wisconsin Watch, full functionality was restored by May 26, 2025.
All features, including deposits, kiosks, and online transactions, are now back to normal operation.
Families who sent money orders during the downtime are advised to verify that their funds have been correctly applied to inmate accounts.
🚀 New Features for Families
Access Corrections has taken this opportunity to improve its platform and released two major updates:
- Mobile-Friendly Website: The new responsive design makes it easier to manage deposits and track balances directly from your phone or tablet.
- IVR Phone Deposits: Families can now make secure deposits over the phone using an Interactive Voice Response (IVR) system.
These improvements ensure that loved ones can stay connected and provide financial support seamlessly, even without a computer.
💡 Tips for Families Using Access Corrections
- Clear your browser cache and cookies if you experience issues with the new site.
- Verify balances after any deposit to confirm funds were applied correctly.
- Bookmark the official site: AccessCorrections.com for secure transactions.
- Use strong passwords and enable security alerts for your account.
For step-by-step help, check your facility’s official instructions on deposits and communication services.