InmateSales Updates: App Enhancements, User Complaints & Key Service Changes

Overview of InmateSales

InmateSales, operated by Combined Public Communications (CPC),
provides inmate communication services across multiple U.S. correctional facilities. Through its platform,
families can deposit funds, schedule video calls, send emails, and purchase care packs for incarcerated loved ones.

With both mobile and web portals, InmateSales aims to make it easier for families to stay connected while offering
correctional facilities secure and trackable communication tools.

Recent App Updates

In 2025, InmateSales released several key updates to its mobile applications:

• 📱 iOS App (Version 1.8.2) – Updated on September 2, 2025, with “enhancements to user experience.”
• 📱 Android App – Last updated August 18, 2025, currently rated 3.6★ on Google Play with over 100K+ downloads.
• 🛠️ Both apps now support deposits, video session scheduling, and messaging, depending on facility participation.

While updates indicate ongoing maintenance, users continue to report mixed experiences with call quality,
reliability, and feature accessibility.

User Complaints & Feedback

The Better Business Bureau (BBB) lists 42 complaints in the last three years related to InmateSales services,
with recent complaints focusing on:

• ❗ Video visits failing to connect or cutting off early.
• ❗ Deposits not appearing in inmate accounts promptly.
• ❗ Phone calls dropping unexpectedly or not connecting at all.
• ❗ Difficulties obtaining refunds for failed services.
• ❗ Number blocking issues when switching service providers.

Many users also note that fees are charged even when services fail to deliver as expected, leading to frustration
for families already navigating challenging circumstances.

Services & Features

InmateSales provides multiple services through its platform and mobile apps:

• 💵 Secure inmate deposit system for commissary funds.
• 📞 Phone call management with account control features.
• 📹 Video visitation scheduling and payment options.
• 📧 Email and photo messaging where approved by facilities.
• 🎁 Care pack purchases delivered directly to inmates.

Facilities may choose to enable or restrict specific services, so availability varies by location.

Concerns & Limitations

Despite new features and regular updates, several concerns remain:

• ⚠️ High complaint volume on BBB and app stores.
• ⚠️ System instability during peak usage hours.
• ⚠️ Limited refund policies for failed services.
• ⚠️ Lack of transparency regarding fees and charges.

These issues highlight the importance of monitoring transactions and reporting problems promptly to customer support.

Tips for Families & Loved Ones

• ✅ Always use the official website or mobile apps for deposits and scheduling.
• ✅ Keep all transaction receipts and confirmation emails for your records.
• ✅ Contact InmateSales support immediately for failed calls or deposits.
• ✅ Check with your facility to confirm which services are enabled before purchasing.
• ✅ Avoid making deposits during peak hours to reduce the risk of service interruptions.

Conclusion

InmateSales continues to expand its services and update its platforms, but user feedback highlights ongoing
challenges with reliability, fees, and customer service. Families using the service should stay informed,
document all transactions, and verify facility participation to ensure smooth communication with loved ones.