ConnectNetwork Update: Recent Changes and Service Alerts
📍 Overview of ConnectNetwork
ConnectNetwork, operated by GTL (Global Tel Link), provides essential correctional services including inmate phone calls, deposits, messaging, video visits, and tablet content access. Families and friends rely on this platform to stay connected with incarcerated loved ones and manage their accounts securely online.
🔔 Recent Updates
- Website Status: The ConnectNetwork website remains fully operational with no reported downtime.
- Service Coverage: Messaging, phone services, deposits, and visitation scheduling continue to function as usual.
- Feature Stability: No major feature changes reported in September 2025.
🏛️ State Contract Transitions
Some states are making changes to their correctional service providers, which may affect families using ConnectNetwork:
- California (CDCR): As of February 21, 2025, the California Department of Corrections and Rehabilitation awarded a new telecom contract to Securus. Transitioning away from ConnectNetwork will occur through late 2025 and early 2026.
- Minnesota DOC: All phone calls remain free of charge. Deposits for prepaid calling are no longer needed.
Families should monitor state websites and ConnectNetwork announcements for updates to avoid service interruptions.
📱 Mobile App Updates
The ConnectNetwork mobile app received its most recent update on May 29, 2025 (version 4.3.0). This update included bug fixes and performance improvements. Families are encouraged to keep their apps updated for the best experience.