Overview of CorrectPay

CorrectPay is a digital platform designed to make it easier for families
and friends to support incarcerated loved ones. It allows users to send commissary deposits, schedule
video visitations, and manage inmate communication securely from their computer or mobile device.

Operated by Tyler Technologies and powered by NIC Services, LLC, CorrectPay serves as a trusted money
transmission service, fully licensed in multiple states.

Key Features and Services

• 💵 Commissary Deposits: Quickly send funds for inmates to purchase approved items.
• 📹 Video Visitation: Schedule and join secure video calls directly from the platform.
• 📱 Messaging: Stay connected through real-time text messaging (facility rules apply).
• 🎁 Gifts and Care Packs: Send special packages to brighten your loved one’s day.
• ⚖️ Bail and Release Payments: Available in select jurisdictions.

Recent Updates

📱 Mobile App Improvements

The CorrectPay mobile app was last updated on July 31, 2025, bringing new performance
enhancements and security upgrades. Available on both Android and iOS, the app now allows users to:

• Deposit funds in under 30 seconds.
• Schedule and join video visitations.
• Send real-time messages to inmates.
• Purchase digital and physical care packs.

📝 Policy Notices and Licensing

CorrectPay continues to update its policies to remain compliant with state and federal regulations.
The platform publishes up-to-date
licensing and disclosure information to ensure transparency for users.

In some jurisdictions, like Knox County, TN, deposits to certain accounts such as “Tech Accounts” are
non-refundable and cannot be transferred to commissary accounts.

Common Issues Reported by Users

While CorrectPay offers convenient services, some users have reported challenges:

• ❗ Deposits not reaching inmate accounts in rare cases.
• ❗ Messages or calls dropping due to technical glitches.
• ❗ App instability on older devices or during peak hours.
• ❗ Difficulty obtaining refunds due to non-refundable policies.

The company recommends contacting customer support immediately if you encounter these issues and
always reviewing the facility-specific guidelines before making deposits or scheduling services.

Tips for Secure Transactions

• ✅ Always confirm you are using the official site:
  correctpay.com.
• ✅ Use secure payment methods and avoid public Wi-Fi when submitting transactions.
• ✅ Double-check facility rules to ensure funds go to the correct account type.
• ✅ Keep receipts and confirmation numbers for every deposit or booking.
• ✅ Download the latest version of the CorrectPay app to avoid compatibility issues.

Conclusion

CorrectPay continues to modernize inmate services by providing fast, secure, and convenient
options for families to stay connected. While recent updates have improved the platform, users
should remain vigilant, follow best practices, and stay informed about policies to avoid
potential issues with deposits or communications.